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Terms and Conditions

Terms and Conditions
Welcome to oneoffcleaning.com, the ultimate destination for all your one-off cleaning needs. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, we assume that you accept these terms and conditions in full. Do not continue to use oneoffcleaning.com if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision
of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Introduction:

Welcome to oneoffcleaning.com (“Company”), a leading online platform for booking one-off cleaning services in the United Kingdom. By accessing our website, you agree to be bound by the following terms and conditions, and any additional terms and conditions, policies and guidelines that may be applicable to specific portions of our website or to specific services/products provided by the Company. These terms and conditions, together with our Privacy Policy, govern your use of this website and any transactions with the Company.

2. Services and Products:

The Company offers one-off cleaning services to individuals and businesses in the United Kingdom. These services include cleaning of residential spaces, offices, and other commercial properties as requested by the Customer. The Company also provides cleaning supplies and equipment, unless otherwise agreed upon by the Company and the Customer.
3. Bookings:

Customers can book our services by filling out our online booking form or by contacting our customer service team. Bookings are considered confirmed upon receipt of payment from the Customer. The Company reserves the right to refuse or cancel a booking at any time, without providing a reason. In case of cancellation by the Customer, a refund may be provided according to the Company's cancellation policy.

4. Services:

The Company will provide professional one-off cleaning services as agreed with the Customer. The Customer is responsible for providing all necessary equipment and cleaning supplies, unless otherwise agreed upon with the Company. The Company reserves the right to adjust prices if additional services, not previously agreed upon, are requested by the Customer.

5. Payment:

Payment for services booked must be made in advance, unless otherwise agreed upon with the Company. Payment can be made through various methods, including credit card, debit card or bank transfer. All payments are non-refundable, unless otherwise specified in the Company's cancellation policy.

6. Cancellation:

Customers can cancel their booking by contacting the Company at least 24 hours prior to the scheduled service. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. The Company reserves the right to cancel a booking in case of unforeseen circumstances, in which case a full refund will be provided to the Customer.
7. Liability:

The Company will take all necessary care when providing its services, however, the Company cannot be held responsible for any damages caused by the negligence of the Customer or other individuals. The Customer is advised to keep personal and valuable items in a secure location during the service period. The Company will not be responsible for any loss, damage or breakage of items if the Customer fails to comply with this advice.

The Company reserves the right to refuse the provision of services to any Customer at any time if the Customer does not comply with the terms and conditions outlined here.

8. Changes to Terms and Conditions:

The Company reserves the right to make changes to these terms and conditions at any time without prior notice. Customers are responsible for regularly reviewing the terms and conditions on the website to ensure they are aware of any changes.

9. Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of the state/country. Any dispute arising out of or in connection with these terms and conditions, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in accordance with the rules of the state/country.




Our Testimonials
Rupert W. 2024-05-22
My cleaner consistently meets and exceeds my expectations, making our rapport even more valuable.
Caroline M 2024-04-16
Amazing carpet and rug cleaning service! Perfect attention to detail and consistent dependability from this reliable house cleaning company! Highly recommended!
Ashley 2024-03-30
My bathroom was a complete mess, but the cleaning crew took on the challenge and put in an immense amount of effort to leave it spotless. I was blown away by the final outcome.
Jay Tailor 2024-03-20
To say I was impressed by the incredible state of my house upon returning yesterday would be an understatement - thank you for your excellent services.


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